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Frequently Asked Questions
Who is my main contact?
Your main contact is the portfolio manager, who is responsible for the daily operations of your property.
How are owner cash disbursements handled?
Cash disbursements are processed on a Net 45-day system, with the first disbursement 45 days after the first month’s rent is received and monthly thereafter.
Am I required to have cash reserves or a beginning balance?
Yes. Typical reserves: $400–$500 per single-family property and $100–$300 per door for multifamily; for vacant units, double the reserve to cover marketing, photos, utilities, etc.
How is maintenance handled, and what is the cost?
Residents submit requests via their portal; the portfolio manager or maintenance coordinator triages; work is assigned to in-house or specialty vendors; estimates are obtained for owner approval when needed; Atlas provides 24/7 emergency support. Repairs under $500 are approved by the portfolio manager; over $500 require owner approval unless emergency.
What is the turnover process when a property becomes vacant?
Pre-inspection ~30 days before move-out to scope work and costs; final inspection after move-out to refine scope; owner provides approval and funding; the team oversees the turnover until completion.
Who receives the late fee income?
Late fees are split 50/50 between the property owner and Atlas.
Who receives the pet rent income?
Atlas partners with Pet Screening to set pet rent; base pet rent is $35 (maximum allowed in Colorado) and Atlas retains 50% of any additional pet fees beyond the base.
When will I receive operating reports?
Reports are delivered on or about the 5th of each month for the prior month’s financials.
Who is responsible for yard and pool maintenance?
Single-family: residents are responsible; if neglected, Atlas arranges service and bills the resident, and a pool vendor ($150/month) is required and billed to the resident. Multifamily: the owner is responsible.
How is the property marketed?
Atlas lists properties on 20+ syndication sites using an extensive tech stack to maximize exposure.
How are home showings conducted?
Remote and in-person showings are offered; remote showings require photo ID, selfie verification, and a credit card to schedule; in-person tours are led by the leasing team.
Do you list properties on the MLS?
Yes. If listed on the MLS, the owner covers the co-broker fee for an external agent (typically $250 to one month’s rent).
What kind of insurance do I need?
Owners must maintain required insurance per the PMA and list Atlas as co- or additional insured; if requirements are not met, enrollment in Obie’s plan is automatic at $35 per unit per month.
How is the TrueMatch™ Score calculated?
Company Details
460 West 50 North, 5th Floor, Salt Lake City, UT 84101
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
17 years
Founded Year
2008
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