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Frequently Asked Questions
How are owner cash disbursements handled?
Cash disbursements are processed on a Net 45-day system. Owners receive their first cash disbursement 45 days after the first month’s rent is received; thereafter, disbursements are made monthly.
Am I required to have cash reserves or a beginning balance?
Yes. Typical reserves are $400–$500 per single-family property and $100–$300 per door for multifamily. These are not used for routine repairs. For vacant units, double the reserve to cover marketing, photos, utilities, etc.
How is maintenance handled, and what is the cost?
Residents submit requests via their portal. A portfolio manager or maintenance coordinator triages, assigns in‑house or vendor work, obtains estimates as needed, and coordinates. Repairs under $500 are approved by the portfolio manager; over $500 require owner approval unless it’s an emergency. 24/7 emergency support is provided.
What is the turnover process when a property becomes vacant?
Pre‑inspection ~30 days prior to move‑out with scope and estimates; final inspection after move‑out to refine scope; owner approves and funds; the team manages the full turnover to completion.
Who receives the late fee income?
Late fees are split 50/50 between the property owner and Atlas.
Who receives the pet rent income?
Atlas uses Pet Screening to determine pet rent. Base pet rent is $35 (CO max). Atlas retains 50% of any pet fees collected beyond the base amount.
When will I receive operating reports?
On or about the 5th of each month for the prior month’s financials.
Who is responsible for yard and pool maintenance?
Single‑family: Residents are responsible; if neglected, services are arranged and billed to the resident, and a pool vendor (~$150/month) is required and billed to the resident. Multifamily: The owner is responsible.
How is the property marketed?
Listed across 20+ syndication sites using an extensive tech stack to maximize exposure.
How are home showings conducted?
Hybrid. Remote showings require photo ID, selfie verification, and a credit card to schedule. In‑person tours are conducted by the leasing team.
Do you list properties on the MLS?
Yes. Team members hold real estate licenses and have MLS access. If listed on the MLS, the owner covers the co‑broker fee (typically $250 to one month’s rent; the property manager advises on amount).
What kind of insurance do I need?
Owners must maintain coverage per the PMA and list Atlas as co‑insured or additional insured. If requirements aren’t met, owners are enrolled in Obie’s plan at $35 per unit per month until correct coverage is provided.
How is the TrueMatch™ Score calculated?
Company Details
1828 Walnut St, 3rd floor, Kansas City, MO 64108
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
17 years
Founded Year
2008
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