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Frequently Asked Questions
Who is my main contact?
Your main contact is the portfolio manager, responsible for the daily operations of your property.
How are owner cash disbursements handled?
Disbursements are processed on a Net 45-day system; the first payment is 45 days after the first month’s rent is received, then monthly thereafter.
Am I required to have cash reserves or a beginning balance?
Yes. Typical reserves: $400–$500 per single-family property and $100–$300 per door for multifamily; these are separate from operating funds.
Beginning Balance Deposit?
For occupied properties, only the standard reserve is required; for vacant units, double the reserve is requested to cover marketing, photos, utilities, etc.
How is maintenance handled, and what is the cost?
Residents submit requests via the portal; the PM or coordinator triages, assigns in-house or vendor work, obtains estimates if needed, and provides 24/7 emergency support via the contact center.
Repair cost approvals?
Under $500: approved by the portfolio manager. Over $500: require owner approval unless an emergency.
What is the turnover process when a property becomes vacant?
Pre-Inspection (~30 days prior) with scope and estimate; Final Inspection after move-out to refine scope; team manages turnover through completion.
Who receives the late fee income?
Late fees are split 50/50 between the property owner and Atlas.
Who receives the pet rent income?
Pet rent is based on risk via Pet Screening; base pet rent is $35 (CO max). Atlas retains 50% of any pet fees beyond the base.
When will I receive operating reports?
On or about the 5th of each month for the prior month’s financials.
Who is responsible for yard and pool maintenance?
Single-family: residents are responsible (Atlas may arrange and bill if neglected; pool vendor ~$150/mo billed to resident). Multifamily: owner is responsible.
How is the property marketed?
Listed across 20+ syndication sites via an extensive tech stack.
How are home showings conducted?
Remote showings (ID, selfie verification, credit card required) and in-person showings with a dedicated leasing team.
Do you list properties on the MLS?
Yes; if listed, owner covers co-broker fee for an external agent, typically $250 to one month’s rent.
What kind of insurance do I need?
Maintain coverage per PMA and list Atlas as co-insured/additional insured; if not provided, owners are enrolled in Obie’s plan at $35 per unit per month until compliant.
How is the TrueMatch™ Score calculated?
Company Details
970 Yuma Street Denver, CO 80204,
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
17 years
Founded Year
2008
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