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Frequently Asked Questions
Who is my main contact?
Your main contact is the portfolio manager, responsible for the daily operations of your property.
How are owner cash disbursements handled?
Cash disbursements are processed on a Net 45-day system; the first payment is 45 days after the first month’s rent is received, then monthly thereafter.
Am I required to have cash reserves or a beginning balance?
Yes. Typical reserves: $400–$500 per single-family property and $100–$300 per door for multifamily; these are separate from routine repair/operating funds.
Beginning Balance Deposit?
For occupied properties, only the standard reserve is required; for vacant units, double the reserve is requested to cover marketing, photos, utilities, and similar costs.
How is maintenance handled, and what is the cost?
Residents submit requests via their portal; the portfolio manager or maintenance coordinator triages, assigns in-house or vendor work, obtains estimates if needed, and provides 24/7 emergency support via the contact center.
Repair cost approvals?
Repairs under $500 are approved by the portfolio manager; repairs over $500 require owner approval unless it is an emergency.
What is the turnover process when a property becomes vacant?
Pre‑inspection ~30 days prior with a scope and estimate; final inspection after move‑out to refine scope; team manages turnover through completion.
Who receives the late fee income?
Late fees are split 50/50 between the property owner and Atlas.
Who receives the pet rent income?
Pet rent is based on risk via Pet Screening; base pet rent is $35 in Colorado, and Atlas retains 50% of any additional pet fees collected beyond the base amount.
When will I receive operating reports?
On or about the 5th of each month for the prior month’s financials.
Who is responsible for yard and pool maintenance?
Single-family: residents are responsible (Atlas may arrange service and bill the resident; pool vendor ~$150/month is required and billed to the resident). Multifamily: the owner is responsible.
How is the property marketed?
Properties are listed across 20+ syndication sites using an extensive tech stack.
How are home showings conducted?
Remote showings (ID, selfie verification, and credit card required) and in‑person showings via a dedicated leasing team.
Do you list properties on the MLS?
Yes. If listed on the MLS, the owner covers the co‑broker fee for an external agent (typically $250 to one month’s rent).
What kind of insurance do I need?
Maintain coverage per the PMA and list Atlas as co‑insured or additional insured; if requirements are not met, owners are enrolled in Obie’s plan at $35 per unit per month until compliant.
How is the TrueMatch™ Score calculated?
Company Details
427 N Weber St, Colorado Springs, CO 80903
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
17 years
Founded Year
2008
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