5 Star Property Management
PM company in El Paso, TX
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 450 public reviewers say about 5 Star Property Management
We read all 450 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 27, 2026
- 11% property owners · ~52 · 4.5 stars
- 37% tenants · ~166 · 4.5 stars
- 28% unattributed · 126 · 4.9 stars
- 22% rating only · 99 · 4.6 stars
- 2% excluded · 7 · 5.0 stars
Property owners
~52 reviewsEstimated
Property owners praise
- Communication & responsiveness· 63%
- Friendly, helpful staff· 50%
- Leasing speed· 40%
Property owners complain about
Tenants
~166 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 57%
- Communication & responsiveness· 44%
- Smooth application process· 29%
Tenants complain about
- Unprofessional conduct7%
- Communication breakdowns6%
- Maintenance turnaround5%
Summary
450 reviews of 5 Star Property Management
Of the 450 public reviews we read, 351 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for 5 Star Property Management
Property owners (in 52 reviews) rate the experience with 5 Star Property Management 4.5 out of 5; with communication and staff friendliness being highlighted strengths.
Summary of Tenant Reviews for 5 Star Property Management
Tenants (166 reviews) rate 5 Star Property Management 4.5 out of 5, down 0.3 over 24 months; they most often praise staff friendliness and complain about professionalism (7% of tenant reviews).
126 reviews don't say who wrote them. 99 are star ratings with no text. 3 written by agents, vendors or partners and 4 off-topic reviews are excluded.
Estimated from public reviews as of Oct 27, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 449 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Are you 5 Star Property Management?
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How PropertyManagement.com rates property managers
How does verification work?
A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does 5 Star Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.