5 Points Property Management
PM company in Beachwood, OH
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 142 public reviewers say about 5 Points Property Management
We read all 142 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 30, 2026
- 15% property owners · ~21 · 3.2 stars
- 37% tenants · ~53 · 2.4 stars
- 21% unattributed · 30 · 4.4 stars
- 24% rating only · 34 · 4.0 stars
- 3% excluded · 4 · 4.0 stars
Property owners
~21 reviewsEstimated
Property owners praise
- Communication & responsiveness· 52%
- Friendly, helpful staff· 48%
- Professionalism· 14%
Property owners complain about
- Communication breakdowns38%
- Unprofessional conduct33%
- Maintenance turnaround19%
Tenants
~53 reviewsEstimated
Tenants praise
- Fast maintenance turnaround· 21%
- Friendly, helpful staff· 11%
- Communication & responsiveness· 11%
Tenants complain about
- Unprofessional conduct43%
- Maintenance turnaround28%
- Communication breakdowns21%
Summary
142 reviews of 5 Points Property Management
Of the 142 public reviews we read, 108 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for 5 Points Property Management
Property owners (in 21 reviews) rate the experience with 5 Points Property Management 3.2 out of 5; with communication and staff friendliness being highlighted strengths and most often complain about communication (38% of property owner reviews).
Summary of Tenant Reviews for 5 Points Property Management
Tenants (53 reviews) rate 5 Points Property Management 2.4 out of 5; they most often praise maintenance turnaround and complain about professionalism (43% of tenant reviews).
30 reviews don't say who wrote them. 34 are star ratings with no text. 2 written by agents, vendors or partners and 2 off-topic reviews are excluded.
Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 179 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does 5 Points Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.