[{"data":1,"prerenderedAt":32},["ShallowReactive",2],{"blog-post-post-pitch-ghosting-property-management-software-onboarding-support":3},{"id":4,"title":5,"subheading":6,"slug":7,"excerpt":8,"metaDescription":9,"content":10,"renderedHTML":11,"tags":12,"author":14,"authorImage":15,"coverImage":16,"platform":17,"type":18,"cta":19,"publishDate":25,"lastEditedTime":26,"createdTime":27,"status":28,"featured":29,"viewCount":30,"readingTime":31,"renderedContent":11},"33a1a919-dc5b-80d4-8f17-f2672d0dc095","The Post-Pitch Ghosting: Fixing Onboarding & Support in Property Management Tech","Issue 041 - PropertyManagement.com Weekly Newsletter","post-pitch-ghosting-property-management-software-onboarding-support","Onboarding and support in property management tech often fail after initial software pitches, leading to poor customer experiences. To address this, PropertyManagement.com is launching the Navigator program, offering guided onboarding sessions and leveraging Vendor Performance Index data for better decision-making. The initiative aims to elevate industry standards by combining expertise from consultants and developers, fostering collaboration to navigate the complexities of AI in property management.","Got ghosted after a software pitch? Learn why onboarding and support fail in property management tech—and how PropertyManagement.com is raising the standard with Navigators, VPI data, and the Builder Network.","","\u003Ch2 id=\"the-post-pitch-ghosting\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Post-Pitch Ghosting\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">(And how we are fixing the PM industry's biggest blind spot.)\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We have all been there.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">You sit through an incredible, 10-out-of-10 software pitch. The sales rep paints a beautiful picture of how this tool will revolutionize your business. You sign the contract. You pay the invoice.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And then... \u003Cstrong class=\"font-semibold\">crickets.\u003C\u002Fstrong>\u003C\u002Fp>\n\n        \u003Cfigure class=\"mb-6 max-w-fit\" style=\"max-width: fit-content;\">\n          \u003Cimg src=\"https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F33a1a919-dc5b-80d4-8f17-f2672d0dc095\u002Fcontent\u002Fcontent-1.jpg\" alt=\"The Post-Pitch Ghosting: Fixing Onboarding & Support in Property Management Tech - Image 1 | PropertyManagement.com\" class=\"w-full max-w-4xl mx-auto rounded-lg shadow-lg\">\n          \n        \u003C\u002Ffigure>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">You get an automated email with a login link, a link to a generic 45-minute YouTube tutorial, and you are left completely alone to figure it out.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you feel like you've experienced this, you aren't crazy. Our \u003Cstrong class=\"font-semibold\">Vendor Performance Index (\u003C\u002Fstrong>\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-management-software\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">\u003Cstrong class=\"font-semibold\">VPI\u003C\u002Fstrong>\u003C\u002Fa>\u003Cstrong class=\"font-semibold\">)\u003C\u002Fstrong> data proves it: customer support and onboarding are consistently the lowest-rated categories across our industry.\u003C\u002Fp>\n\n        \u003Cblockquote class=\"border-l-4 border-blue-500 pl-4 py-2 bg-blue-50 rounded-r-lg mb-6\">\n          \u003Cdiv class=\"text-gray-700 italic\">\u003Cem class=\"italic\">There are exceptions, of course. Some vendors thrive here. \u003C\u002Fem>\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-management-software\u002Frentvine\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">\u003Cem class=\"italic\">\u003Cstrong class=\"font-semibold\">Rentvine\u003C\u002Fstrong>\u003C\u002Fem>\u003C\u002Fa>\u003Cem class=\"italic\">, for example, scores off the charts—sitting 20% higher than the industry average for support quality across 1,000+ combined survey responses. So, it can be done.)\u003C\u002Fem>\u003C\u002Fdiv>\n        \u003C\u002Fblockquote>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">But overall? The industry struggles with the handoff. And we refuse to fall into that trap.\u003C\u002Fp>\n\u003Ch2 id=\"the-standard-must-be-higher\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Standard Must Be Higher\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">At PropertyManagement.com, our mission is to \u003Cstrong class=\"font-semibold\">Elevate the Industry\u003C\u002Fstrong>. We are growing rapidly, but to truly elevate this space, we cannot just hand you software and wish you luck. A world-class platform demands a world-class customer experience.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">So today, we are officially launching the solution.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">📣 Introducing the \u003Cstrong class=\"font-semibold\">PropertyManagement.com Navigator & Builder Network \u003C\u002Fstrong>🎉\u003C\u002Fp>\n\u003Ch2 id=\"what-is-a-navigator\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">What is a Navigator?\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We are partnering with the industry's \u003Cstrong class=\"font-semibold\">elite strategic consultants\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">When you become a paid client, you don't just get a profile. You get a complimentary, 2-hour guided onboarding and implementation session.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">But they do more than just activate your profile. They help you build your tech stack.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Think about it:\u003C\u002Fstrong> you wouldn't buy a car without looking at the CarFax report. Why would you buy software without looking at the data?\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Your \u003Cstrong class=\"font-semibold\">Navigator\u003C\u002Fstrong> will leverage our VPI data to help you make the best, data-backed decisions for your unique operational situation.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Why do we call them Navigators?\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Because this industry is rapidly shifting into an AI-driven future, and that transition is overwhelming. We are compelled to help navigate the industry into this future, one PM at a time.\u003C\u002Fp>\n\u003Ch2 id=\"our-first-official-navigator-ben-smith\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Our First Official Navigator: Ben Smith\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">To set the standard, you have to start with the best.\u003C\u002Fp>\n\n        \u003Cfigure class=\"mb-6 max-w-fit\" style=\"max-width: fit-content;\">\n          \u003Cimg src=\"https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F33a1a919-dc5b-80d4-8f17-f2672d0dc095\u002Fcontent\u002Fcontent-2.jpg\" alt=\"The Post-Pitch Ghosting: Fixing Onboarding & Support in Property Management Tech - Image 2 | PropertyManagement.com\" class=\"w-full max-w-4xl mx-auto rounded-lg shadow-lg\">\n          \n        \u003C\u002Ffigure>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And Ben is the best\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">I am thrilled to announce that Ben Smith is our first official \u003Cstrong class=\"font-semibold\">Certified Navigator\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And to be clear—Ben is still actively running and successfully growing BrightReach Sales.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">This is a strategic partnership to bring his elite expertise directly to our platform ecosystem.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you want to build a sophisticated growth engine for your PM company, there is no one better in the trenches than \u003Ca href=\"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fben-smith-brightreach\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Ben\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"what-is-a-builder\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">What is a Builder?\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">I’ll share more on this in the coming weeks, but here is the vision.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We are creating an open AI Agent Marketplace where developers can build the future of AI automations and agents.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Which begs the question:\u003C\u002Fp>\n\n        \u003Cblockquote class=\"border-l-4 border-blue-500 pl-4 py-2 bg-blue-50 rounded-r-lg mb-6\">\n          \u003Cdiv class=\"text-gray-700 italic\">Who is the better builder? An industry expert "vibecoder"? Or a Silicon Valley whiz kid?\u003C\u002Fdiv>\n        \u003C\u002Fblockquote>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We plan to hold hackathons and build a community that will make the answer to that question abundantly clear.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We are laying the foundation with the industry’s domain.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">The Builders will build. The Navigators will lead.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you are a PM sitting there wondering how to actually leverage AI without getting left behind... join us. We will be your guide. Join the waitlist below👇🏼\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Let’s get to work.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2 id=\"are-you-interested-in-building-with-us\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">🚨 Are you interested in building with us?\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We want to help turn those dreams into reality with an agent marketplace you can build on. One that drives real outcomes for owners and operators. \u003Ca href=\"https:\u002F\u002Fform.typeform.com\u002Fto\u002FkvgqEsHz?utm_campaign=mar13-26&utm_medium=email&utm_source=newsletter\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Join the waitlist\u003C\u002Fa> for our first build cohort to let us know you're interested.\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch1 id=\"check-out-unfiltered-propertymanagement-com-s-official-podcast\" class=\"text-3xl md:text-4xl font-bold text-dark-blue mb-6 mt-8 leading-tight\">\u003Cstrong class=\"font-semibold\">Check out Unfiltered: PropertyManagement.com's Official Podcast\u003C\u002Fstrong>\u003C\u002Fh1>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">In this episode of Unfiltered, host \u003Ca href=\"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdylanscroggins\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Dylan Scroggins\u003C\u002Fa> speaks with Ian Joseph, founder and CEO of the Joseph Group, who shares his remarkable journey in property management, from starting with zero doors to managing over 1,800 units. He discusses industry trends, the impact of AI, acquisition strategies, and the importance of high-quality humans over technology, offering valuable insights for industry professionals aiming to scale and innovate.\u003C\u002Fp>\n\n          \u003Cfigure class=\"mb-6\">\n            \u003Cdiv class=\"relative w-full aspect-video bg-gray-100 rounded-lg overflow-hidden shadow-sm\">\n              \u003Ciframe \n                src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F1IjBawr2HE0\" \n                title=\"The Post-Pitch Ghosting: Fixing Onboarding & Support in Property Management Tech - Video 1 | PropertyManagement.com\"\n                class=\"absolute inset-0 w-full h-full\"\n                frameborder=\"0\"\n                \n                allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\n                allowfullscreen\n                loading=\"lazy\">\n              \u003C\u002Fiframe>\n            \u003C\u002Fdiv>\n            \n          \u003C\u002Ffigure>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Episode 26 with Ian Joseph - this one is truly Unfiltered\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch2 id=\"get-verified-on-propertymanagement-com\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Get Verified on PropertyManagement.com\u003C\u002Fstrong>\u003C\u002Fh2>\n\n        \u003Cdiv class=\"flex items-start gap-3 p-4 rounded-lg border mb-6 bg-gray-100 border-gray-300\">\n          \u003Cdiv class=\"text-xl flex-shrink-0 mt-0.5\">💡\u003C\u002Fdiv>\n          \u003Cdiv class=\"flex-1\">\n            \u003Cdiv class=\"mb-3\">\u003Cstrong class=\"font-semibold\">Stake your claim on PropertyManagement.com while we’re building the next generation of industry credibility - \u003C\u002Fstrong>\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fverification\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">\u003Cstrong class=\"font-semibold\">Get Verified for Free\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fdiv>\n            \n          \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch2 id=\"closing-thoughts\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Closing Thoughts\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Before you get back to your day, here’s the simple takeaway: Great tech is useless without great implementation, and the AI era is too complex to navigate alone.\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Cstrong class=\"font-semibold\">The handoff matters:\u003C\u002Fstrong> Stop settling for vendors who abandon you. Work with partners—whether it's our Navigators or top-tier platforms like \u003Cstrong class=\"font-semibold\">Rentvine\u003C\u002Fstrong>—who actually guide you to long-term success.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Cstrong class=\"font-semibold\">Data over sales pitches:\u003C\u002Fstrong> Don't buy software blindly. Use VPI data and expert guidance to build your stack.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Cstrong class=\"font-semibold\">The future is collaborative:\u003C\u002Fstrong> We are bringing the consultants, the developers, and the operators together under one domain to build the future of PM.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you want to win tomorrow, start building your foundation today.\u003C\u002Fp>",[13],"Newsletter","Matt Speer","https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F33a1a919-dc5b-80d4-8f17-f2672d0dc095\u002Fauthor\u002Fauthor.jpeg","https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F33a1a919-dc5b-80d4-8f17-f2672d0dc095\u002Fcover\u002Fcover.png","Blog","Long Form",{"id":20,"url":21,"type":22,"title":23,"description":24},"24d1a919-dc5b-804c-ba1f-c796f71d006e","https:\u002F\u002Fmeetings-na2.hubspot.com\u002Fmatt-speer\u002Ftruematch-paid-partner","button","Get Verified","Matt's Calendly link","2026-04-03T00:00:00.000Z","2026-04-08T23:28:00+00:00","2026-04-08T23:28:28.098998+00:00","published",false,0,5,1784596571313]