[{"data":1,"prerenderedAt":32},["ShallowReactive",2],{"blog-post-owner-surveys-property-management-silence-signals-churn":3},{"id":4,"title":5,"subheading":6,"slug":7,"excerpt":8,"metaDescription":9,"content":10,"renderedHTML":11,"tags":12,"author":14,"authorImage":15,"coverImage":16,"platform":17,"type":18,"cta":19,"publishDate":25,"lastEditedTime":26,"createdTime":27,"status":28,"featured":29,"viewCount":30,"readingTime":31,"renderedContent":11},"2c01a919-dc5b-8022-8cf4-c72345954545","From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth","Issue 023 - PropertyManagement.com Weekly Newsletter","owner-surveys-property-management-silence-signals-churn","Silence from clients often signals dissatisfaction rather than satisfaction. Owner surveys reveal that many clients desire more communication, particularly regarding maintenance issues. Implementing simple NPS-driven surveys can uncover these gaps, allowing property managers to enhance client relationships and reduce churn. By addressing communication needs, property managers can convert passive clients into promoters, ultimately driving growth and improving overall service quality.","Silence from your owners is not satisfaction. Learn how simple NPS-driven owner surveys uncover maintenance communication gaps, reduce churn, and turn passive clients into promoters while boosting your TrueMatch™ score.","","\u003Ch2 id=\"the-don-t-poke-the-bear-myth-why-silence-is-actually-a-churn-signal\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The "Don't Poke the Bear" Myth\u003C\u002Fstrong> (Why silence is actually a churn signal)\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">I was a property manager for years, so I know the visceral reaction to the word "Survey."\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cem class=\"italic\">“Don’t poke the bear.”“If they aren’t calling, they’re happy.”“Why go looking for trouble?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">It feels safer to stay under the radar. But this mindset is a trap.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">It’s the difference between being a \u003Cstrong class=\"font-semibold\">Property Manager\u003C\u002Fstrong> and being an \u003Cstrong class=\"font-semibold\">Asset Manager\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Think about how High Net Worth individuals view their wealth advisors. Does a top-tier banker hide from their client? No. They proactively ask for feedback on the portfolio strategy.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If we want to be viewed as \u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fblog\u002Fproperty-manager-to-asset-manager-how-to-increase-owner-roi\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Asset Managers\u003C\u002Fa>- partners who build wealth, not just vendors who collect rent- we have to raise the bar.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And that bar starts with asking the hard questions.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">The "Blindfolded" Operator\u003C\u002Fstrong> Most PMs are flying blind. They assume:\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Silence = Satisfaction\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Renewals = Loyalty\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">But without data, you are guessing.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">One of our clients recently decided to stop guessing. They deployed a comprehensive owner survey to their portfolio (123 responses). They were nervous. They thought it might stir up drama.\u003C\u002Fp>\n\u003Ch2 id=\"here-is-the-reality-check\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Here is the reality check:\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">⚠️ The Data That Kills the "Don't Poke the Bear" Myth\u003C\u002Fstrong> This operator scored a \u003Cstrong class=\"font-semibold\">+22 NPS\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you aren't familiar with Net Promoter Score (NPS), here is the context:\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">The scale runs from -100 to +100.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">The average PM company hovers around \u003Cstrong class=\"font-semibold\">10 to +5\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Anything over \u003Cstrong class=\"font-semibold\">+20\u003C\u002Fstrong> is considered world-class service.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">This operator was performing at an elite level, yet they were terrified to ask for feedback. But once they did, the data revealed a massive blind spot that "silence" was hiding.\u003C\u002Fp>\n\u003Ch2 id=\"insight-1-clients-don-t-want-silence\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Insight #1: Clients Don't Want Silence.\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">60.16%\u003C\u002Fstrong> of respondents explicitly asked for \u003Cem class=\"italic\">more\u003C\u002Fem> communication. Let that sink in. 6 out of 10 clients are sitting at home wishing you would email them, call them, or update them. By "not bothering them," you aren't being polite. You're creating anxiety.\u003C\u002Fp>\n\u003Ch2 id=\"insight-2-maintenance-is-the-friction-point\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Insight #2: Maintenance is the Friction Point.\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">49.59%\u003C\u002Fstrong> cited Maintenance Communication as their single biggest pain point. Note that they didn't say maintenance \u003Cem class=\"italic\">pricing\u003C\u002Fem> or \u003Cem class=\"italic\">quality\u003C\u002Fem>. They said \u003Cstrong class=\"font-semibold\">communication\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2 id=\"the-realization\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Realization\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">This data proves that the "Don't Poke the Bear" rule is actually a churn machine.\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">The toilets are getting fixed.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">The prices are fair.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Cstrong class=\"font-semibold\">But the clients feel left in the dark.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"the-strategic-pivot\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Strategic Pivot\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Before the survey, this operator might have spent money upgrading their leasing software or redesigning their statements. \u003Cstrong class=\"font-semibold\">That would have been a waste of cash.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">The data gave them the exact lever to pull:\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">They didn't need to hire more maintenance techs.\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">They needed to automate the update email.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">By fixing that one communication gap, they can move their "Passives" (score 7-8) into "Promoters" (9-10). That is how you engineer growth.\u003C\u002Fp>\n\u003Ch2 id=\"your-survey-playbook\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Your Survey Playbook\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Don't overcomplicate this. You need a pulse check, not a doctoral thesis.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Step 1: The NPS Question \u003C\u002Fstrong>\u003Cem class=\"italic\">"On a scale of 0-10, how likely are you to recommend us to a friend or colleague?"\u003C\u002Fem> This is the gold standard. Track this number quarterly.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Step 2: The "Why"\u003C\u002Fstrong> Follow up with: \u003Cem class=\"italic\">"What is the primary reason for your score?"\u003C\u002Fem> This is where you find the gold (like the maintenance issue above).\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Step 3: The Categories\u003C\u002Fstrong> Ask for a simple 1-5 rating on:\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Responsiveness\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Leasing Quality\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Maintenance Value\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Accounting Clarity\u003C\u002Fli>\n\u003C\u002Ful>\n\n        \u003Cblockquote class=\"border-l-4 border-blue-500 pl-4 py-2 bg-blue-50 rounded-r-lg mb-6\">\n          \u003Cdiv class=\"text-gray-700 italic\">\u003Cstrong class=\"font-semibold\">💡 Pro Tip: Close the Loop.\u003C\u002Fstrong> If someone gives you a low score, pick up the phone. A CEO calling a detractor converts them into a promoter 50% of the time. It shows you actually care.\u003C\u002Fdiv>\n        \u003C\u002Fblockquote>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">We wrote a \u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fguide\u002Fowner-surveys-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">guide on how to maximize response rate here.\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch2 id=\"the-math-of-feedback\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Math of Feedback\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Here is why the "Don't Poke the Bear" crowd loses in the long run.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">The NPS Formula:\u003C\u002Fstrong> (Promoters - Detractors) \u002F Total Responses x 100\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you run a +22 NPS (like the operator above):\u003C\u002Fp>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Your clients stay 2-3 years longer (LTV increases).\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Your clients defend you when mistakes happen (Churn decreases).\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">Your clients become your sales team (CAC drops closer to $0).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"the-takeaway\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">The Takeaway\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">You cannot improve what you do not measure.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">If you are afraid to survey your owners, ask yourself: \u003Cstrong class=\"font-semibold\">Are you managing their property, or are you managing their assets?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">The operator who ran this survey didn't just get a score. They got a roadmap to fix the one thing 50% of their clients actually cared about.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Don’t let fear keep you silent. Send the email. Ask the question. Build the system.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And you don't need to overpay for software to do it. All our customers- even on the \u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fverification\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">free tier\u003C\u002Fa>- have access to survey tools. Running them gives you the insights you need while automatically boosting your \u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fhow-truematch-score-works\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">TrueMatch™ score\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">And in a world where AI rewards trust, credibility, and real-world proof, this kind of transparency is what gets you seen, chosen, and remembered.\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch1 id=\"check-out-unfiltered-propertymanagement-com-s-official-podcast\" class=\"text-3xl md:text-4xl font-bold text-dark-blue mb-6 mt-8 leading-tight\">Check out Unfiltered: PropertyManagement.com's Official Podcast\u003C\u002Fh1>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cem class=\"italic\">This episode was released 9\u002F17\u002F2025 and is our most popular episode to date!\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">In this episode of Unfiltered, co-hosts Dylan Scroggins and Matt Speer sit down with Brad Johnson, CEO of ProfitCoach, for a deep dive into the realities of property management finances and entrepreneurship. Brad shares his unconventional path into the industry, from seminary and church planting to running one of the largest PM companies in his market before stepping into his current role.\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\n          \u003Cfigure class=\"mb-6\">\n            \u003Cdiv class=\"relative w-full aspect-video bg-gray-100 rounded-lg overflow-hidden shadow-sm\">\n              \u003Ciframe \n                src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fg1aK34Br4rY\" \n                title=\"From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth - Video 1 | PropertyManagement.com\"\n                class=\"absolute inset-0 w-full h-full\"\n                frameborder=\"0\"\n                \n                allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\n                allowfullscreen\n                loading=\"lazy\">\n              \u003C\u002Fiframe>\n            \u003C\u002Fdiv>\n            \n          \u003C\u002Ffigure>\n\u003Ch2 id=\"get-verified-on-propertymanagement-com\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">Get Verified on PropertyManagement.com\u003C\u002Fh2>\n\n        \u003Cblockquote class=\"border-l-4 border-blue-500 pl-4 py-2 bg-blue-50 rounded-r-lg mb-6\">\n          \u003Cdiv class=\"text-gray-700 italic\">\u003Cem class=\"italic\">\u003Cstrong class=\"font-semibold\">🚨 Top 100 Applications Due 11\u002F30\u002F2025 at midnight 🚨\u003C\u002Fstrong>\u003C\u002Fem>\u003C\u002Fdiv>\n        \u003C\u002Fblockquote>\n\n        \u003Cdiv class=\"flex items-start gap-3 p-4 rounded-lg border mb-6 bg-gray-100 border-gray-300\">\n          \u003Cdiv class=\"text-xl flex-shrink-0 mt-0.5\">\u003C\u002Fdiv>\n          \u003Cdiv class=\"flex-1\">\n            \u003Cdiv class=\"mb-3\">\u003Cstrong class=\"font-semibold\">Stake your claim on \u003C\u002Fstrong>\u003Ca href=\"http:\u002F\u002Fpropertymanagement.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">\u003Cstrong class=\"font-semibold\">PropertyManagement.com\u003C\u002Fstrong>\u003C\u002Fa>\u003Cstrong class=\"font-semibold\"> while we’re building the next generation of industry credibility - \u003C\u002Fstrong>\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fverification\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Get verified for free\u003C\u002Fa>\u003C\u002Fdiv>\n            \n          \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch1 id=\"announcements-industry-news\" class=\"text-3xl md:text-4xl font-bold text-dark-blue mb-6 mt-8 leading-tight\">Announcements & Industry News\u003C\u002Fh1>\n\n        \u003Cdiv class=\"mb-6 p-4 bg-indigo-50 border border-indigo-200 rounded-lg\">\n          \u003Cdiv class=\"flex items-center gap-3\">\n            \u003Cdiv class=\"text-indigo-500 text-xl\">📄\u003C\u002Fdiv>\n            \u003Cdiv class=\"font-medium text-indigo-700\">\u003C\u002Fdiv>\n          \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"flex items-start gap-3 p-4 rounded-lg border mb-6 bg-amber-50 border-amber-200\">\n          \u003Cdiv class=\"text-xl flex-shrink-0 mt-0.5\">\u003C\u002Fdiv>\n          \u003Cdiv class=\"flex-1\">\n            \n            \n        \u003Cfigure class=\"mb-6 max-w-fit\" style=\"max-width: fit-content;\">\n          \u003Cimg src=\"https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F2c01a919-dc5b-8022-8cf4-c72345954545\u002Fcontent\u002Fcontent-1.jpg\" alt=\"From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth - Image 1 | PropertyManagement.com\" class=\"w-full max-w-4xl mx-auto rounded-lg shadow-lg\">\n          \n        \u003C\u002Ffigure>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">Elevate Sales Kick Off\u003C\u002Fstrong>\n📆 \u003Cstrong class=\"font-semibold\">When: \u003C\u002Fstrong>January 26-28 2026\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">⏰ \u003Cstrong class=\"font-semibold\">Where: \u003C\u002Fstrong>Nashville, TN\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Ca href=\"https:\u002F\u002Felevatesaleskickoff.com\u002Fhome\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Register Here →\u003C\u002Fa>\u003C\u002Fp>\n          \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003C\u002Fp>\n\n        \u003Cdiv class=\"flex items-start gap-3 p-4 rounded-lg border mb-6 bg-amber-50 border-amber-200\">\n          \u003Cdiv class=\"text-xl flex-shrink-0 mt-0.5\">\u003C\u002Fdiv>\n          \u003Cdiv class=\"flex-1\">\n            \n            \n        \u003Cfigure class=\"mb-6 max-w-fit\" style=\"max-width: fit-content;\">\n          \u003Cimg src=\"https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F2c01a919-dc5b-8022-8cf4-c72345954545\u002Fcontent\u002Fcontent-2.jpg\" alt=\"From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth - Image 1 | PropertyManagement.com\" class=\"w-full max-w-4xl mx-auto rounded-lg shadow-lg\">\n          \n        \u003C\u002Ffigure>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Cstrong class=\"font-semibold\">ProfitCoach Power Hour\u003C\u002Fstrong>\nYour monthly dose of practical insights for smarter PMs, stronger teams and bigger profits.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Ca href=\"https:\u002F\u002Fwww.pmprofitcoach.com\u002Fsubscribe-to-the-profit-power-hour\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Join the Profit Power Hour →\u003C\u002Fa>\u003C\u002Fp>\n          \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch2 id=\"a-few-of-this-week-s-verified-property-managers\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">A Few of This Week's Verified Property Managers\u003C\u002Fh2>\n\u003Cul class=\"list-disc pl-6 mb-6 space-y-2\">\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-manager\u002Fstg-rental-management-st-george-ut?fromListing=true\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">STG Rental Management\u003C\u002Fa>, Saint George, UT, 95.01% TrueMatch™ Score\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-manager\u002Fsleep-sound-property-management-inc-portland-or?fromListing=true\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Sleep Sound Property Management\u003C\u002Fa>, Portland, OR, 91.43% TrueMatch™ Score\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-manager\u002Fconcept-360-property-management-long-beach-ca?fromListing=true\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Concept 360 Property Management\u003C\u002Fa>, Los Angelas, CA, 90.69% TrueMatch™ Score\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fproperty-manager\u002Fcarolina-property-management-llc-charlotte-nc?fromListing=true\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Carolina Property Management, LLC\u003C\u002Fa>, Charlotte, NC, 88.55% TrueMatch™ Score\u003C\u002Fli>\n\u003Cli class=\"mb-2 leading-relaxed text-primary text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fsearch#top-managers\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">And many more!\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"current-top-10-property-managers-in-the-nation\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">🏆 Current Top 10 Property Managers in the Nation\u003C\u002Fh2>\n\n        \u003Cfigure class=\"mb-6 max-w-fit\" style=\"max-width: fit-content;\">\n          \u003Cimg src=\"https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F2c01a919-dc5b-8022-8cf4-c72345954545\u002Fcontent\u002Fcontent-3.jpg\" alt=\"From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth - Image 1 | PropertyManagement.com\" class=\"w-full max-w-4xl mx-auto rounded-lg shadow-lg\">\n          \n        \u003C\u002Ffigure>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">\u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fsearch#top-managers\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">View Top 100 Leaderboard\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr class=\"border-t border-gray-300 my-8\">\n\u003Ch2 id=\"closing-thoughts\" class=\"text-2xl md:text-3xl font-semibold text-dark-blue mb-4 mt-6 leading-tight\">\u003Cstrong class=\"font-semibold\">Closing Thoughts\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">I hope you enjoyed the turkey and the time off yesterday.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">While the rest of the world is out chasing Black Friday deals today, take a moment to secure the most valuable asset you already own: \u003Cstrong class=\"font-semibold\">your client relationships.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Feedback isn't something to fear. It’s the difference between a client who tolerates you and a client who champions you.\u003C\u002Fp>\n\n        \u003Cblockquote class=\"border-l-4 border-blue-500 pl-4 py-2 bg-blue-50 rounded-r-lg mb-6\">\n          \u003Cdiv class=\"text-gray-700 italic\">\u003Cstrong class=\"font-semibold\">One final deadline check:\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fpropertymanagement.com\u002Fsearch#top-managers\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-blue hover:text-dark-blue underline transition-colors duration-200\">Top 100 applications\u003C\u002Fa> close \u003Cstrong class=\"font-semibold\">this Saturday, 11\u002F30 at 11:59pm EST\u003C\u002Fstrong>.\u003C\u002Fdiv>\n        \u003C\u002Fblockquote>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">The official list drops in early December. If you are on the bubble, you still have 48 hours to boost your \u003Cstrong class=\"font-semibold\">TrueMatch™ score\u003C\u002Fstrong> for free by up to 5% by getting your owner surveys out.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Even a handful of responses can meaningfully move your ranking.\u003C\u002Fp>\n\u003Cp class=\"mb-4 text-primary leading-relaxed text-lg\">Ask the question. Fix the friction. Own the relationship.\u003C\u002Fp>",[13],"Newsletter","Matt Speer","https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F2c01a919-dc5b-8022-8cf4-c72345954545\u002Fauthor\u002Fauthor.jpeg","https:\u002F\u002Fpugchphfgofjyszpuwfv.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Fblog-images\u002Fposts\u002F2c01a919-dc5b-8022-8cf4-c72345954545\u002Fcover\u002Fcover.png","Blog","Long Form",{"id":20,"url":21,"type":22,"title":23,"description":24},"24d1a919-dc5b-804c-ba1f-c796f71d006e","https:\u002F\u002Fmeetings-na2.hubspot.com\u002Fmatt-speer\u002Ftruematch-paid-partner","button","Get Verified","Matt's Calendly link","2025-11-28T00:00:00.000Z","2026-03-30T12:12:00+00:00","2026-03-30T12:12:16.896916+00:00","published",false,0,6,1783852390239]