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[500-999]",11,"516+","11",[724,725,726,727,728,729],"Condominiums (Condos)","Duplexes \u002F Triplexes \u002F Fourplexes","Mixed-Use","Multi-Family Apartments","Single-Family Homes","Townhouses",[731,732],"B-Class","C-Class",[734,735],"Licensed","Insured",[737,742,746,751,755,760,765,770,775,780,785,790,795,800,805],{"id":738,"section":716,"question":739,"answer":740,"orderv":741},690,"How much does ROOST charge for property management?","We charge a monthly flat rate management fee. We also charge a lease fee and an annual renewal fee, all of which are outlined in the Property Management Agreement.",0,{"id":743,"section":716,"question":744,"answer":745,"orderv":498},691,"What can I expect from ROOST as my property manager?","Every property management company is different. We focus on clear communication, setting expectations, and proactive issue resolution. See our podcast series \"What to Expect from Your Property Manager.\"",{"id":747,"section":716,"question":748,"answer":749,"orderv":750},692,"Can I preview a copy of the Property Management Agreement (PMA)?","Yes. We can provide a sample of our standard Property Management Agreement.",4,{"id":752,"section":716,"question":753,"answer":754,"orderv":520},693,"Can I terminate the Property Management Agreement early if things do not work out?","Yes. Either party may terminate the PMA with a 60‑day notice within the contracted year of service.",{"id":756,"section":716,"question":757,"answer":758,"orderv":759},694,"Can a PMA be in the name of an LLC signed by a managing member?","Yes. We will need a copy of the operating agreement and a resolution authorizing you as a signer.",8,{"id":761,"section":716,"question":762,"answer":763,"orderv":764},695,"What does ROOST expect from tenants?","Strong relationships, clear communication, and proactive problem solving to reduce turnover and ensure consistent income.",10,{"id":766,"section":716,"question":767,"answer":768,"orderv":769},696,"How do you screen potential tenants?","We conduct credit checks, rental history, income verification, and background checks to place reliable long‑term tenants.",12,{"id":771,"section":716,"question":772,"answer":773,"orderv":774},697,"How do you handle maintenance charges?","We may spend up to $600 without approval, with discretion in emergencies. We prioritize cost control and over‑communicate until we're aligned.",14,{"id":776,"section":716,"question":777,"answer":778,"orderv":779},698,"How do you handle maintenance requests?","Owners can see maintenance requests in real time via Property Meld. We coordinate repairs with qualified vendors to keep properties in top condition.",16,{"id":781,"section":716,"question":782,"answer":783,"orderv":784},699,"How does ROOST handle rehabs and turns?","A dedicated Rehab & Maintenance division completes work in‑house or sub‑contracts depending on complexity.",18,{"id":786,"section":716,"question":787,"answer":788,"orderv":789},700,"Will ROOST inspect my properties?","Inspections are performed on an as‑needed basis.",20,{"id":791,"section":716,"question":792,"answer":793,"orderv":794},701,"How can I find out if my rent was paid?","Owners have full access to a private AppFolio owner portal to monitor payments and activity.",22,{"id":796,"section":716,"question":797,"answer":798,"orderv":799},702,"How do you handle lease renewals and rent increases?","We assess the market annually and negotiate renewals to retain tenants while maintaining profitability.",24,{"id":801,"section":716,"question":802,"answer":803,"orderv":804},703,"What happens if a tenant doesn't pay rent?","We enforce a strict collection policy and handle evictions in compliance with local laws, working to avoid issues via proactive communication.",26,{"id":806,"section":716,"question":807,"answer":808,"orderv":809},704,"When do I get paid?","Electronic owner payments are processed on the 10th and 20th each month, or the following Monday if those dates fall on a weekend or holiday. An owner statement is provided with each payment and again at month‑end.",28,"2014-01-06",{"certifications":812,"surveyResults":863,"testimonials":942},{"certifications":813},[814,834,850],{"id":815,"certificationId":816,"certificateNumber":716,"issuedDate":817,"expiryDate":818,"status":819,"verificationStatus":8,"metricValue":820,"metricValues":821,"certification":822},"5c38497d-ec76-4ca2-a880-93488d00d797","18c2ab68-d565-40fa-824c-89713e4d0911","2026-06-10","2027-06-10","active",100,[],{"id":816,"name":823,"description":824,"category":825,"icon":826,"scoreBoost":26,"color":827,"hasMetric":7,"metricLabel":828,"metricUnit":829,"metricDisplayTemplate":830,"guideLink":831,"sponsoredModalEnabled":9,"certificationFlowType":832,"sponsorName":716,"sponsorLogoUrl":716,"sponsorDescription":716,"sponsorWebsiteUrl":716,"sponsorFeeOverride":716,"sponsoredModalConfig":833},"Lease Renewal Expert","This company has verified its lease renewal rate for all leases that came up for renewal in the last 90 days, counting new lease terms, month-to-month conversions, and continuing month-to-month tenants as renewals. Higher verified renewal rates earn higher certification tiers.","Performance","Lock","#10b981","Average Renewal Rate","%","{value} {unit}","https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fguide\u002Flease-renewal-expert-certification","other",{},{"id":835,"certificationId":836,"certificateNumber":10,"issuedDate":837,"expiryDate":838,"status":819,"verificationStatus":8,"metricValue":839,"metricValues":840,"certification":841},"2e7a3c4f-cb1e-4a39-ae6b-af71e6a1f1cd","0c509cc8-c611-4311-b3ff-7f3958f9ab32","2026-06-02","2027-06-02",1.9,[],{"id":836,"name":842,"description":843,"category":825,"icon":844,"scoreBoost":26,"color":845,"hasMetric":7,"metricLabel":846,"metricUnit":847,"metricDisplayTemplate":830,"guideLink":848,"sponsoredModalEnabled":9,"certificationFlowType":832,"sponsorName":716,"sponsorLogoUrl":716,"sponsorDescription":716,"sponsorWebsiteUrl":716,"sponsorFeeOverride":716,"sponsoredModalConfig":849},"Speedy Repair","This company has verified its speed of repair: the median time from a work order being created to the work being done, across all work orders completed in the last 90 days. Faster verified repair times earn higher certification tiers.","Zap","#2174BA","Median Speed of Repair","Days","https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fguide\u002Fspeedy-repair-certification",{},{"id":851,"certificationId":852,"certificateNumber":10,"issuedDate":837,"expiryDate":838,"status":819,"verificationStatus":8,"metricValue":789,"metricValues":853,"certification":854},"068f295c-1a23-4c4a-9a79-3653ecc00615","7bd8b1e1-b94d-4971-8634-950eb93e5e24",[],{"id":852,"name":855,"description":856,"category":825,"icon":857,"scoreBoost":26,"color":858,"hasMetric":7,"metricLabel":859,"metricUnit":860,"metricDisplayTemplate":830,"guideLink":861,"sponsoredModalEnabled":9,"certificationFlowType":832,"sponsorName":716,"sponsorLogoUrl":716,"sponsorDescription":716,"sponsorWebsiteUrl":716,"sponsorFeeOverride":716,"sponsoredModalConfig":862},"Speedy Leasing","This company has verified its median days on market for all leases signed in the last 90 days, measured from the day a listing begins marketing to the day the lease is signed. Faster verified leasing earns higher certification tiers.","zap","#FF4F00","Median Days on Market","days","https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fguide\u002Fspeedy-leasing-certification",{},{"paid":7,"metrics":864,"responseCount":764,"lastUpdated":941},[865,885,897,914,927],{"id":866,"label":867,"title":868,"display_description":869,"show_as_histogram":9,"percent":870,"count":764,"average":871,"max_value":764,"type":872,"histogram":873,"badge":716,"percentile":716},"550e8401-e29b-41d4-a716-446655440000","In the last 12 months, how satisfied are you overall with [Company Name]?","Overall Satisfaction","How satisfied are you overall with your property manager?",79,7.9,"single_choice",[874,877,881,883],{"label":875,"value":764,"count":211,"percent":876,"order_index":26},"Very satisfied",50,{"label":878,"value":879,"count":300,"percent":880,"order_index":498},"Somewhat satisfied",7,30,{"label":882,"value":211,"count":26,"percent":764,"order_index":300},"Neither satisfied nor dissatisfied",{"label":884,"value":300,"count":26,"percent":764,"order_index":750},"Somewhat dissatisfied",{"id":886,"label":887,"title":888,"display_description":889,"show_as_histogram":9,"percent":890,"count":764,"average":891,"max_value":764,"type":872,"histogram":892,"badge":716,"percentile":716},"550e8403-e29b-41d4-a716-446655440000","How satisfied are you with [Company Name]'s ability to find and place quality tenants?","Leasing Performance","How satisfied are you with property manager's ability to find and place quality tenants?",73,7.3,[893,894,895,896],{"label":875,"value":764,"count":300,"percent":880,"order_index":26},{"label":878,"value":879,"count":211,"percent":876,"order_index":498},{"label":882,"value":211,"count":26,"percent":764,"order_index":300},{"label":884,"value":300,"count":26,"percent":764,"order_index":750},{"id":898,"label":899,"title":900,"display_description":901,"show_as_histogram":7,"percent":902,"count":764,"average":903,"max_value":764,"type":872,"histogram":904,"badge":912,"percentile":913},"550e8405-e29b-41d4-a716-446655440000","When maintenance issues arise, how quickly does [Company Name] respond?","Maintenance Communication","How quickly does your property manager respond?",91,9.1,[905,908,910],{"label":906,"value":764,"count":879,"percent":907,"order_index":26},"Under 24 hours",70,{"label":909,"value":759,"count":498,"percent":789,"order_index":498},"1-2 days",{"label":911,"value":211,"count":26,"percent":764,"order_index":300},"3-5 days","Top 20%",85.9375,{"id":915,"label":916,"title":917,"display_description":916,"show_as_histogram":7,"percent":907,"count":764,"average":918,"max_value":759,"type":872,"histogram":919,"badge":716,"percentile":716},"550e8406-e29b-41d4-a716-446655440000","How would you rate maintenance costs compared to market rates?","Maintenance Cost Value",5.6,[920,922,925],{"label":921,"value":759,"count":26,"percent":764,"order_index":498},"Somewhat below market (good value)",{"label":923,"value":520,"count":759,"percent":924,"order_index":300},"In line with market (fair value)",80,{"label":926,"value":741,"count":26,"percent":764,"order_index":520},"Not applicable",{"id":928,"label":929,"title":930,"display_description":929,"show_as_histogram":9,"percent":924,"count":764,"average":931,"max_value":759,"type":872,"histogram":932,"badge":716,"percentile":716},"550e8408-e29b-41d4-a716-446655440000","How easy is it to understand your monthly financial statements?","Accounting & Financial Reporting",6.4,[933,935,937,939],{"label":934,"value":759,"count":211,"percent":876,"order_index":26},"Very easy to understand",{"label":936,"value":520,"count":300,"percent":880,"order_index":498},"Mostly easy to understand",{"label":938,"value":750,"count":26,"percent":764,"order_index":300},"Somewhat confusing",{"label":940,"value":498,"count":26,"percent":764,"order_index":750},"Often confusing","2026-03-30T22:48:30.143+00:00",{"paid":7,"testimonials":943,"hasMore":9},[944],{"id":945,"user_name":946,"message":947,"created_at":948},"466372b5-1778-4796-a7b9-bb8210019286","Steve Baker ","I've been with Roost for almost a year. I made the move to Roost due to being unsatisfied with my previous PM team due to deferred maintenance and not escalating rents to stay in line with market values. Chris, Gretchen, and the rest of the team understood these concerns and took immediate action. Brad has been great about providing documentation around what the needs are with each property and getting multiple bids to have the work done. If I have one complaint it's in the reporting capabilities which are truly out of Roosts hands and I can get what I need it just takes a little more digging. I appreciate the whole team at Roost as they have been able to accomplish everything Ive needed and asked for. 10\u002F10 would recommend to anyone else in the area.","2026-02-20T14:20:37.00875+00:00"]