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Faster verified repair times earn higher certification tiers.","Performance","Zap","#2174BA","Median Speed of Repair","Days","https:\u002F\u002Fpropertymanagement.com\u002Fresources\u002Fguide\u002Fspeedy-repair-certification",{},{"paid":7,"metrics":275,"responseCount":28,"lastUpdated":328},[276,286,295,304,312,320],{"id":277,"label":278,"title":279,"display_description":280,"show_as_histogram":9,"percent":19,"count":28,"average":281,"max_value":281,"type":282,"histogram":283,"badge":12,"percentile":12},"550e8401-e29b-41d4-a716-446655440000","In the last 12 months, how satisfied are you overall with [Company Name]?","Overall Satisfaction","How satisfied are you overall with your property manager?",10,"single_choice",[284],{"label":285,"value":281,"count":28,"percent":19,"order_index":28},"Very satisfied",{"id":287,"label":288,"title":289,"display_description":290,"show_as_histogram":9,"percent":19,"count":28,"average":291,"max_value":291,"type":282,"histogram":292,"badge":12,"percentile":12},"550e8403-e29b-41d4-a716-446655440000","How satisfied are you with [Company Name]'s ability to find and place quality tenants?","Leasing Performance","How satisfied are you with property manager's ability to find and place quality tenants?",7,[293],{"label":294,"value":291,"count":28,"percent":19,"order_index":27},"Somewhat satisfied",{"id":296,"label":297,"title":298,"display_description":297,"show_as_histogram":7,"percent":19,"count":28,"average":299,"max_value":299,"type":282,"histogram":300,"badge":12,"percentile":12},"550e8404-e29b-41d4-a716-446655440000","How many days of vacancy does your rental property have each year?","Vacancy Time",5,[301],{"label":302,"value":299,"count":28,"percent":19,"order_index":303},"31-60 days",3,{"id":305,"label":306,"title":307,"display_description":308,"show_as_histogram":7,"percent":19,"count":28,"average":281,"max_value":281,"type":282,"histogram":309,"badge":12,"percentile":12},"550e8405-e29b-41d4-a716-446655440000","When maintenance issues arise, how quickly does [Company Name] respond?","Maintenance Communication","How quickly does your property manager respond?",[310],{"label":311,"value":281,"count":28,"percent":19,"order_index":28},"Under 24 hours",{"id":313,"label":314,"title":315,"display_description":314,"show_as_histogram":7,"percent":19,"count":28,"average":316,"max_value":316,"type":282,"histogram":317,"badge":12,"percentile":12},"550e8406-e29b-41d4-a716-446655440000","How would you rate maintenance costs compared to market rates?","Maintenance Cost Value",8,[318],{"label":319,"value":316,"count":28,"percent":19,"order_index":27},"Somewhat below market (good value)",{"id":321,"label":322,"title":323,"display_description":322,"show_as_histogram":9,"percent":19,"count":28,"average":324,"max_value":324,"type":282,"histogram":325,"badge":12,"percentile":12},"550e8408-e29b-41d4-a716-446655440000","How easy is it to understand your monthly financial statements?","Accounting & Financial Reporting",6,[326],{"label":327,"value":324,"count":28,"percent":19,"order_index":27},"Mostly easy to understand","2026-02-11T18:57:56.832+00:00",{"paid":7,"testimonials":330,"hasMore":9},[331],{"id":332,"user_name":333,"message":334,"created_at":335},"b391d86b-9d91-4469-85de-df89f41fd71c","John Williams ","Abound has been  my pm for the last three years.  They have done a great job on our eleven properties.   They are responsive and caring.  We are in a tough market and I feel they are doing everything they can to keep us leased and maintained.   \nThank you team!","2026-02-11T19:05:47.671552+00:00"]