# Otter Property Management > **Property Management Services** > Location: Philadelphia, PA --- ## Quick Stats | Metric | Value | |--------|-------| | **TrueMatch™ Score** | 88.6/100 (Excellent Tier) | | **Company Size** | Sub-Enterprise [500-999] | | **Properties Managed** | 700+ units | | **Years in Business** | 6 years | | **Established** | 2019 | | **Verification Status** | ✓ Verified by PropertyManagement.com | --- ## About Otter Property Management A millennial-built, Philly-forged property management company. We combine cutting-edge technology with real, boots-on-the-ground expertise through our in-house maintenance and legal teams to deliver premier, full-service property management across the greater Philadelphia area. Modern. Transparent. Human. --- ## TrueMatch™ Performance Analysis PropertyManagement.com uses the **TrueMatch™ scoring system** to evaluate property managers across four critical dimensions. This proprietary algorithm analyzes verified operational data to provide objective, transparent performance metrics. ### Performance Breakdown | Category | Score | Focus Areas | |----------|-------|-------------| | **Performance** | 95.0% | Lease renewal rates, rent collection efficiency, time-to-lease metrics, leasing velocity | | **Cost** | 89.6% | Management fees, cost-to-value ratio, fee transparency, market competitiveness | | **Trust** | 84.4% | Service consistency, verified licensing/insurance, client satisfaction, contract transparency | | **Experience** | 78.6% | Years in operation, operational scale and maturity, long-term reliability | > **Note:** TrueMatch™ scores are independently calculated based on verified data and cannot be influenced by property managers. --- ## Credentials & Certifications - ✓ **Licensed** - ✓ **Insured** --- ## Property Types Managed Otter Property Management specializes in managing the following property types: - **Single-Family Homes** - **Condominiums (Condos)** - **Townhouses** - **Duplexes / Triplexes / Fourplexes** - **Multi-Family Apartments** - **Student Housing** - **Affordable / Subsidized Housing** - **Commercial Properties** - **Mixed-Use** --- ## Service Areas Otter Property Management provides property management services across **1 market** in the following locations: ### PA (1 market) 1. Philadelphia --- ## Frequently Asked Questions Common questions about Otter Property Management's services: #### 1. What is included in the 5%–9% Management Fee? For Owners: Owner Communication & Professional Guidance/Advice, 24/7 Access to Secure Owner Portal, Bookkeeping Services (tracking income/expenses), Detailed Monthly Financial Statements, 24/7 Self-Serve Financial Report Generation, Financial Insights & Performance Dashboard, Owner Payouts 3x Monthly (10th, 11th, 20th), Free Onboarding, Free ACH Bank Transfers, Free Termination with 30 Days Notice. For your Property: Market Rent Price Analysis, Maintenance Triage & Troubleshooting for Tenant Issues, Utility Billing, Lease Term Tracking and Renewal Notifications, Rental License Renewal (just pay the city fee), Property Lead Test Compliance Tracking, General Compliance Tracking and Related Communication. For your Residents: 4.9 Star Google Reviewed Resident Services, Tenant Communication and Concierge Services, 24/7 Access to Secure Tenant Portal for Payments, Maintenance, and Tenant Documents, 24/7 Human Answered Emergency Maintenance Line, No fees to pay rent online with eCheck, Flexible rent payment methods including eCheck, Credit/Debit Card, Apple Pay, or Cash, No Mandatory "Resident Benefit Package", Tenant Rent Payment Reporting to Experian Rentbureau Daily, Lease Enforcement and Breach Notices, Delinquency Notices, Security Deposit Escrow Account Management. #### 2. What makes Otter Property Management so great? We are Modern, Transparent, and Human. We use technology from start to finish. We are completely paperless from the move-in checklist through returning the security deposit. We report tenant rent payments every 24 hours to Experian Rentbureau where this data is incorporated into their Experian credit reports. We are faster, lighter, more organized, and more adaptive to change than our competition. We are transparent at every step of the way. Owners have 24/7 access to detailed reports on financials, maintenance issues, tenant leases, and photos of their property. Tenants know what they're signing up for to include the condition of their apartment, to their responsibilities with rent, through the handling of their security deposit. We respond to emails & answer phones. If we say we will do something — it's done. We are human beings. We don't automatically initiate evictions after 6 days of late rent. We work with tenants and owners to establish expectations to include when to show flexibility and when to draw a line in the sand. We protect owners' cash flow and investment while respecting the dignity of tenants. #### 3. Do you provide 24/7 maintenance support? Yes. We have an after-hours emergency maintenance call line for tenants, so they can reach a live human representative at any time. We will triage each emergency request that comes in and either; address the issue immediately with emergency maintenance vendors (burst pipes), provide resources to the tenant to resolve directly (locksmith), or acknowledge and address during regular working hours (air conditioning). #### 4. How do you screen tenants? Attractive Listing Advertisement: In order to find good tenants, you have to get them interested in the property. This starts with engaging marketing of the rental unit. Attentive Professional Communication: Good tenants expect a professional and reliable property manager. We will communicate effectively and often to answer any preliminary questions of interested applicants to retain the highest quality leads. Low Application Fees: We have the lowest application fees of any major management company in the area ($50). We keep these costs low in order to drive in quality applicants and increase selectivity on your behalf. Nationwide Eviction History Check: We conduct a nation-wide search of eviction history to ensure the prospective tenant does not have a history of eviction or similar civil action. Income Verification: No fake pay stubs. We use a third-party service to verify select prospects' income by connecting directly with their payroll or HR service. Credit Report: We use a trusted third party system to handle soft credit checks of our applicants. This credit inquiry does not affect their score and comes complete with open accounts and any delinquencies. Rental History Report: We review a nationwide Experian Rental Report to review any reported rental payments, positive or negative, for the prospect. Criminal History Report: We review detailed reports and descriptions of any prior criminal convictions. Reference Verification: We are able to reach out to past landlords, employers, or professional references to verify information provided by the applicant and assess his/her character and ability to meet rental obligations. Assessment Standards: We use all this verified information to evaluate the prospect against our strict but competitive application criteria. Deposit Collection: We collect up front payment of 3x the Monthly Rent from the tenant before key transfer. This is an important screening measure that helps ensure a prospect is responsible and financially capable. --- ## Contact Otter Property Management Ready to connect with Otter Property Management? Here's how to get started: ### Direct Contact Information 🌐 **Website:** https://ottermanagement.com 📞 **Phone:** +12158603600 📧 **Email:** kevin@ottermanagement.com ### Get Started Visit the full interactive profile to: 1. **Request a Client Agreement** - Get started with Otter Property Management 2. **Schedule a Free Consultation** - Discuss your property management needs 3. **View Complete Details** - See full service offerings and pricing 4. **Contact Directly** - Message or call the company 🔗 **Full Interactive Profile:** https://propertymanagement.com/property-manager/otter-property-management-philadelphia-pa --- ## About This Profile This profile is maintained by **PropertyManagement.com**, the leading platform connecting property owners with verified property management companies. ### Why Trust PropertyManagement.com? - ✓ **Independent Verification** - All listed companies undergo rigorous verification - ✓ **Objective Scoring** - TrueMatch™ scores are calculated from real operational data - ✓ **Cannot Be Manipulated** - Scores are independent and cannot be influenced by property managers - ✓ **Transparent Metrics** - See exactly how companies perform across key dimensions ### Find More Property Managers Visit [PropertyManagement.com](https://propertymanagement.com) to: - Compare verified property managers in your area - View detailed TrueMatch™ performance scores - Read verified reviews and testimonials - Request free quotes from top-rated managers --- *Profile last verified: October 24, 2025* *TrueMatch™ scores are independently calculated and cannot be influenced by property managers*